Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Frequently Asked Questions
Shipping cost seems high! What’s going on?
The shipping costs are automatically calculated and most likely your cost is more than it should be. Once your package has been shipped, you will be reimbursed the shipping overage if necessary.
I don't see a product I've purchased in the past. How can I order it?
Please message me if you're looking for something specific! I may have temporarily taken it offline for whatever reason, such as low inventory count, batch delays, or ingredient shortages. Etsy also may have deactivated a product because it does not meet their policy updates. In this case, it simply means Etsy does not allow "medica" statements such as "healing" to be used in titles or descriptions. Some products are in the process of being reworded to meet standards. All my product ingredients are naturally derived from the Earth. No synthetic or pharmaceutical ingredients are used. My products are not intended to be used as medicine, but rather to assist in the natural healing process of whatever they are created to help with.